IT Works Standard Terms and Conditions

  1. Detailed description of goods and/or services

IT-Works Business Solutions is a business in information and technology industry that is able to provide all IT related services.

 

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within three days and delivery confirmed by way of email along with delivery and courier details.

 

  1. Export restriction

The offering on this website is available to South African clients only.

 

  1. Return and Refunds policy

The provision of goods and services by IT-Works Business Solutions is subject to availability. In cases of unavailability, IT-Works Business Solutions  will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

 

  1. Customer Privacy policy

IT-Works Business Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

 

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the IT-Works Business Solutions  bank account, the details of which will be provided on request.

 

  1. Card acquiring and security

Card transactions will be acquired for IT-Works Business Solutions  via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

  1. Customer details separate from card details

Customer details will be stored by IT-Works Business Solutions separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

 

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

  1. Responsibility

IT-Works Business Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

  1. Country of domicile

This website is governed by the laws of South Africa and IT-Works Business Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

  1. Variation

IT-Works Business Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

  1. Company information

This website is run by IT-Works Business Solutions CC based in South Africa trading as IT-Works and with registration number 2009/029086/23 and Andrew Bath and Tony Bath as Directors.

 

  1. IT-Works Business Solutions contact details

Company Physical Address: 35 ZK Matthews Road, Glenwood, Durban

Email: info@itworks.co.za

Telephone: 087 353 4969